Guests are greeted by Prime Class personnel at the terminal entrance. Guidance and assistance are provided during check-in procedures. Priority access is utilized at security and passport control. Guests are hosted in the Prime Class Lounge to wait in comfort until boarding time. Finally, they are escorted to the boarding gate when it is time for the flight.

Upon disembarking, guests are greeted by Prime Class personnel at the aircraft door or airbridge exit. They are personally escorted to passport control with priority access. Assistance is provided during baggage claim, along with guidance through customs procedures. Throughout the entire process, guests are accompanied to the terminal exit, transfer vehicle, or driver, ensuring a fast and comfortable arrival experience.