CANCELLATION AND REFUND TERMS

1- PARTIES

On one side, Melino Travel Turizm A.Ş., located at Yeşilbahçe, Metin Kasapoğlu Cd. No:52 Kat:1, Daire:1,2,3, 07160 Muratpaşa/Antalya (hereinafter referred to as the AGENCY), and on the other side, ...................................................... residing at ......................................................, along with the persons who will benefit from the tour/service (hereinafter referred to as the CUSTOMER), have reached a full agreement on the following matters. In cases not specified in this agreement, the provisions of Law No. 1618 and the Regulations, Statutes, Circulars, Notices, and Schedules issued under it, Law No. 2634, IATA, IHA, UFTAA Convention Provisions, as well as international private and official agreements, shall apply.

A – For all promotional, discounted, special, and group products, the consumer purchasing the service is obliged to pay the full service fee at the time of reservation.

2- CANCELLATION AND TRANSFER

A - The Agency may cancel or postpone the tour if, despite taking all necessary precautions, it encounters force majeure circumstances such as insufficient confirmed bookings, adverse weather conditions, roadblocks, strikes, terrorism, fog, war risks, unforeseeable technical issues, and similar unforeseen events that prevent the commencement or continuation of the tour. In such cases, the consumer has no right to claim compensation.

B - If the consumer requests a cancellation for private tours and car rental services up to 3 days before the service starts, the full amount paid will be refunded. If the consumer requests cancellation within less than 3 days before the service starts, they accept and undertake to pay the full amount to the agency. Any date changes made by the consumer shall be deemed as cancellations.

C - For promotional/discounted/group products, if the consumer requests a cancellation up to 1 day before the service starts, the full amount paid will be refunded. If the consumer requests cancellation within less than 1 day before the service starts, they accept and undertake to pay the full amount to the agency. Any date changes made by the consumer shall be deemed as cancellations.

D - If the consumer does not notify in writing that they will participate in a service they missed the start of, the Agency has the right to cancel all reservations and services made on behalf of the consumer 24 hours after the service's start date. In such cases, no refund will be provided to the consumer.

E - The Agency may partially or fully cancel the announced or registered tours before the service starts by informing the consumer if necessary. Additionally, during the same period or during the service, the agency may change hotel names, transportation vehicles, departure points, and the order of places to be visited as specified in the program. If the consumer does not accept these changes and cancellations for valid reasons, they have the right to cancel their reservation and receive a refund for the unused services.

3- GENERAL TERMS

A- The responsibility for luggage and its contents belongs entirely to the owner. The consumer is obliged to comply with the regulations and customs of the vehicle they will travel in and the accommodation facility they will stay in.

B- In case of luggage loss or damage due to the provider’s fault, the consumer must have a loss or damage report issued by the provider. In such cases, the agency will compensate the consumer with half of the portion of the total service fee allocated to transportation, without considering the material and moral value or other characteristics of the lost or damaged items. The agency is only responsible for the loss, damage, or theft of declared and handed-over items up to the transportation cost of the tour.

C- VISA PROCEDURES are not included in the purchased service. Customers who declare they have a visa for the countries included in the tour or who declare they will handle visa procedures personally cannot terminate the contract due to visa-related issues. The responsibility lies with the customer.

D- The Agency is not responsible for force majeure circumstances arising after the service starts, situations caused by the consumer, or liabilities of third parties. In cases where the Agency is responsible, it may compensate the consumer for disadvantageous changes in accordance with the TÜRSAB Kütahya Schedule through a refund or service compensation. If the consumer receives and uses alternative services provided during the trip, their right to a refund or compensation is forfeited.

E- The consumer agrees to comply with the rules set by the guide, facility, agency, transportation authorities, and insurance company regarding the purchased service. They also agree to respect the safety, property, and peace of third parties. Otherwise, they accept that they will not be entitled to the service and have no right to a refund.

F- If the consumer terminates the service claiming it is defective, they must notify the Agency representative and the hotel in writing with the reasons for termination. Otherwise, they will be deemed to have used the service.

G- The consumer is responsible for notifying the agency in writing about any complaints during the service. This reflects the good faith obligation of the consumer to cooperate and act diligently.

H- Consumers who are not signatories to the contract but participate in the service are deemed to have accepted the contract terms through the signatory consumer who registered on their behalf. The Agency retains the right to seek reimbursement from other consumers for any excess amounts paid or service fees collected from the contract signatories.

I- The authority to grant entry permission to a foreign country belongs to that country's border control. Regardless of having a visa, entry may be denied without justification. The Agency cannot be held responsible for such situations.

J- If a package tour service is purchased, the failure or partial performance of the package tour is covered by insurance as required by law. The coverage is limited to the package tour price.

K- The consumer may choose to insure themselves before the package tour begins for costs such as return expenses in case of accidents or illnesses, damages from any accident, and medical expenses.

L- In cases where the Agency partially or fully fails to fulfill its contractual obligations, the compensation payable shall be calculated according to the provisions of the TÜRSAB Kütahya Schedule.

M- Antalya Courts and Enforcement Offices shall have jurisdiction over any disputes arising from or related to this Agreement.